Describe the exact refund and cancellation rules for your digital products, including duplicate payments, failed transactions, technical download problems, incorrect files and the process and time limit for contacting support.
Digital products
Because downloadable products may be accessed immediately, clearly state whether change-of-mind refunds are available and list any exceptions. Do not promise a blanket no-refund rule where applicable law or payment-provider requirements say otherwise.
How to request help
Contact your official support email with your order number, purchase email and a description of the issue.
Customize this policy to match your actual business practices and payment gateway requirements before publishing.